Terms of Service
Plain terms, no surprises.

Omnikyo is provided by Avraano (এভ্রানো), a sole proprietorship registered in Bangladesh (trade licence TRAD/DNCC/010405/2026), Plot-4, The Address, Lakeview Road, Block-D, Sector-2, Aftabnagar, Dhaka 1212, Bangladesh (“we”, “us”).

By creating an account or using Omnikyo you agree to these Terms and to our Privacy Policy. If you use Omnikyo for a business, you confirm that you are authorised to accept these Terms for that business (the “merchant”).

Omnikyo is software for running an online business: online store, unified inbox for Messenger, Instagram and WhatsApp, orders, courier dispatch, payments, reports, AI tools, and management of Facebook and Instagram publishing, ads, catalogs and datasets. Features may be added, changed or removed as the service develops.

Keep your login secure and your information accurate. You are responsible for activity under your account and for the team members you invite and the permissions you give them.

Omnikyo’s fees are shown on our website and in the dashboard. We will give notice before changing them. Fees charged by third parties, such as Meta’s WhatsApp messaging fees, advertising spend, courier charges and payment provider fees, are paid by you to those parties and are not part of Omnikyo’s fees.

You own the data you add to or connect with Omnikyo, including your products, orders and customer records. You give us permission to process it only to provide the service to you, as described in the Privacy Policy. You can ask for a copy or have it deleted at any time; see our data deletion page.

When you log in with Facebook or Instagram and connect your Pages, Instagram accounts, WhatsApp Business numbers, ad accounts, datasets or catalogs, you authorise Omnikyo to access them and act on them on your instructions: reading and sending messages and comments, publishing posts, syncing catalogs, sending conversion events and managing ads. You must have the right to connect each account.

You must also follow Meta’s terms and policies that apply to your use, including the Meta Commercial Terms, the WhatsApp Business Messaging Policy and Meta’s Advertising Standards. You can disconnect any account at any time in Omnikyo or in your Facebook or Instagram settings. Omnikyo is not affiliated with or endorsed by Meta Platforms, Inc.

You are responsible for how you use your customers’ information. In particular:

• If you enable the Meta Pixel or Conversions API on your store, you must tell your shoppers in your store’s privacy notice and get any consent the law requires.
• You may only send WhatsApp marketing messages, and marketing SMS, to customers who have opted in to receive them from you, and you must honour opt-outs.
• If you import contacts from outside Omnikyo, you confirm you have their consent for the messages you send them.

We process your customers’ information on your behalf, following your instructions and our Privacy Policy.

Do not use Omnikyo to break the law, sell prohibited goods, infringe others’ rights, send spam or unwanted messages, mislead customers, distribute harmful code, interfere with the service, access other merchants’ data or bypass security.

AI features produce suggestions that may be wrong. You are responsible for replies, posts, ads and other content sent from your account, including content generated by AI when you enable automatic replies.

Omnikyo connects with services such as Meta, Shopify, couriers and payment providers. Their services are governed by their own terms. We are not responsible for their availability, decisions (for example, ad or template rejections) or actions.

We work to keep Omnikyo available and reliable, but it is provided on an “as available” basis and may occasionally be interrupted for maintenance or reasons outside our control.

You may stop using Omnikyo and close your account at any time. We may suspend or close an account to protect the service or other users, comply with the law, or address a serious breach of these Terms. After closure, your data is deleted as described in the Privacy Policy.

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or losses caused by third-party services or events outside our reasonable control. Our total liability for any claim is limited to the Omnikyo fees you paid in the three months before the claim.

These Terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction.

We will post changes to these Terms here and update the date above, and notify merchants of material changes before they take effect. Questions: [email protected] or 01644399607.