Omnikyo/Help Center
Troubleshooting

Meta Ads problems

When Meta Ads shows an error or behaves unexpectedly, these steps fix the most common issues.

বাংলায়: Meta Ads থেকে কোনো ত্রুটি বা অপ্রত্যাশিত আচরণ হলে এখানে সমাধান দেওয়া আছে। বেশিরভাগ সমস্যার সমাধান হয় Meta সংযোগ নতুন করে সেট করা বা তারিখ পরিসীমা পরিবর্তন করে ডেটা পুনরায় লোড করা।

Where to find it: Sidebar › Business › Meta Ads › either Manage or History tab.

"Meta connection needs attention." message

You see this message on the Manage tab.

Why it happens: Meta Ads cannot reach your ad account. Either your login is missing, the token has expired, or the connection has failed.

How to fix it.

  1. Go to Settings › Ads and tracking › Facebook and Instagram.
  2. In the Account tab, look for the Connected as line or the Continue with Facebook button.
  3. If it says "Connected as", click Refresh to re-read your ad accounts from Meta. If the message goes away, your data is now loading.
  4. If there is no connection or Refresh does not work, click Reconnect and sign in with Facebook again.
  5. Choose your Ad account from the dropdown.
  6. Click Save accounts.
  7. Go back to Meta Ads › Manage. The list should load.

If you still see the message, it may mean your access token was revoked on Facebook. Disconnect and reconnect from scratch: in Settings, click Disconnect, then Continue with Facebook again.

"Couldn't load live campaigns" or empty Manage tab

You see either an error message or a blank list when you open Meta Ads › Manage.

Why it happens: Meta API is not returning any campaigns. Reasons: the date range is too narrow (no spend in those dates), no campaigns exist yet, or Meta is slow to respond.

How to fix it.

  1. Check the date range. The default is the last 30 days. Change it to a wider range (for example Last 90 days) and wait for the table to reload.
  2. If the list is now empty but you know campaigns exist, they may have spent zero on the chosen dates. Widen the range further or pick This year.
  3. If a wider range still shows nothing, check Settings › Ads and tracking › Facebook and Instagram — is the Ad account saved?
  4. If nothing loads, click the Retry button on the card.
  5. If you still see an error after retry, refresh the page and try again.

Good to know: The Manage tab always reads live data from Meta. If Meta is slow or offline, you may see dimmed old data while it loads.

Numbers are different from what Meta shows

You see lower spend, different results figures, or mismatched metrics on Manage compared to Meta Business Suite.

Why it happens: Omnikyo and Meta measure time slightly differently (time zone or end-of-day cutoff), or you are looking at different date ranges.

How to fix it.

  1. Check the date range on the Manage tab. Make sure it matches the dates in Meta Business Suite.
  2. Note the time zone Meta Business Suite uses (usually your local time). Omnikyo uses Bangladesh time.
  3. If the spend numbers are lower by a small amount (less than 5%), it may be a rounding difference when currency is converted. Check that your Ad account currency and Dollar rate are correct (Settings › Ads and tracking › Facebook and Instagram › Ad spend tab).

Careful: Do not change the dollar rate or tax rate unless your ad account was actually set up in US dollars. Changing these numbers changes your profit calculation.

Taka amounts are wrong

You see unexpectedly high or low taka amounts on the Manage tab or Dashboard ad cards.

Why it happens: Your dollar rate or tax rate in Settings is incorrect or different from what you intended.

How to fix it.

  1. Go to Settings › Ads and tracking › Facebook and Instagram.
  2. Open the Ad spend tab.
  3. Check Ad account currency. If your campaigns are in US dollars, this should be US dollar.
  4. Check Dollar rate. This is what one US dollar costs you. If you do not know it, check your bank's rate for today (it is usually between ৳100 and ৳150). The default is 123.
  5. Check Add tax to ad spend. This is on by default. Omnikyo adds this percentage to match your actual ad costs. If you do not pay tax on ads, turn the switch Off.
  6. Click Save accounts.
  7. Go back to Meta Ads › Manage. The numbers recalculate immediately.

"Not fetched yet" in the History tab

Days in the History table show Not fetched yet instead of spend amounts.

Why it happens: The History table stores old spend data, but Omnikyo has not yet fetched yesterday's figures from Meta. Fetch happens automatically each day at 07:30 Bangladesh time, but you can fetch manually anytime.

How to fix it.

  1. Open Meta Ads › History.
  2. Click the Fetch data button (top right).
  3. Wait for the toast. If it says Data Synced, the data is now stored and the table will update. Refresh the page if it does not.
  4. If a single day still shows Not fetched yet, click the Fetch button on that day's row.

If a day has zero spend, it will not be stored even after a fetch, and will always show Not fetched yet. This is normal.

Sync failed when fetching History

You click Fetch data and see a Sync Failed message.

Why it happens: Meta did not answer your request in time, or your token is invalid.

How to fix it.

  1. Wait a moment and try Fetch data again.
  2. If it fails again, go to Settings › Ads and tracking › Facebook and Instagram › Account tab.
  3. Click Reconnect and sign in with Facebook.
  4. Come back to Meta Ads › History and try Fetch data again.
  5. If it still fails, check that your date range is 7 days or less. The Fetch data button is disabled for longer ranges.

Campaign launch fails with an error

The wizard shows an error screen when you try to launch a campaign.

Why it happens: Errors can happen at different steps: setup (missing Page or Pixel), uploading creatives, or creating the campaign on Meta.

How to fix it.

  1. Read the error message on the screen carefully.
  2. If it says "Finish connecting your account" and lists missing items (Meta account, Facebook Page, Meta Pixel), click Open settings and complete those steps first.
  3. If the error is about creative upload (e.g. "Could not download the creative image"), check that your media files are less than 20 MB (images) or 500 MB (videos).
  4. For other errors, click Back to review, check your ad copy and links, and try launching again.
  5. If the error says "Nothing was created on Meta" or "Partially created — we removed it", it is safe to try again.

Careful: If the error says "Partially created — we removed it", the campaign was created on Meta briefly and then deleted. Check Meta Business Suite to confirm nothing is running before launching again.

"No Facebook Pages found for this token"

When creating a campaign, the Post as step shows an error.

Why it happens: Your Meta login does not have the permission to manage Pages, or no Pages are connected to your Facebook account.

How to fix it.

  1. Open Facebook.com and make sure you manage at least one Facebook Page.
  2. Go to Settings › Ads and tracking › Facebook and Instagram › Account tab.
  3. Click Reconnect and sign in with Facebook.
  4. On the Facebook permission screen, make sure you have the Pages section. If you skip or deny it, Omnikyo cannot see your Pages.
  5. After reconnecting, try creating a campaign again.

"No catalog collections found" or can't choose a catalog

When adding a catalog collection ad, the collection picker shows nothing.

Why it happens: You have not synced a product catalog to Meta, or the login does not have catalog permission.

How to fix it.

  1. Check that you have set up a product catalog on Meta Business Suite (via Shopify or another platform).
  2. Go to Settings › Ads and tracking › Facebook and Instagram › Account tab.
  3. Click Reconnect and make sure you grant the Catalog permission when you sign in.
  4. Choose your Product catalog from the dropdown and click Save accounts.
  5. Try adding a catalog collection ad again.

Video thumbnail is not showing

An ad with a video has no preview image, or it says "This video has no stream URL from Meta."

Why it happens: The video is still being processed on Meta's servers, or Meta cannot generate a thumbnail.

How to fix it.

  1. Wait a few minutes — Meta takes time to process videos.
  2. Try the Fetch data button to reload, or refresh the page.
  3. If the video was recently uploaded, it may take up to 5 minutes.
  4. If the problem persists, try re-uploading the video.

"Daily budget is below the minimum" error

The wizard will not let you launch because the budget is too low.

Why it happens: You entered a budget under ৳500 per day, or you entered a very small number that converts to less than about US$3.

How to fix it.

  1. In step 2 (Essentials), increase the Daily budget to at least ৳500.
  2. If you have multiple ad sets (Test & Learn or Custom), each one needs ৳500 minimum.
  3. Try launching again.

History tab is missing or hidden

You can see only the Manage tab on the Meta Ads page, or you cannot access the History data.

Why it happens: You do not have the Meta historical data permission, or History is not yet set up for your business.

How to fix it.

  1. Ask your business owner to check your team permissions. You need the Meta historical data permission to see the History tab.
  2. If you are the owner, go to Team › Permissions, find your team member's name, and turn on Meta historical data under the Advanced section.

"Create campaign" button is disabled or fails

The Create campaign button is greyed out, or you click it and see a permission error.

Why it happens: You do not have the Manage budgets permission, which is required to launch campaigns. Only the owner or a manager can launch.

How to fix it.

  1. Ask your business owner to give you the Manage budgets (or meta.budget) permission in Team › Permissions.
  2. Refresh the page.
  3. Try Create campaign again.

Other ways people ask this

  • campaign launch error
  • meta ads error message
  • data synced nai, sync korte parchi na
  • কোন ক্যাম্পেইন দেখাচ্ছে না
  • history tab nai
  • fetch data failed
  • meta ta respond korche na
  • connection nai
  • wrong amount dekhache
  • meta ads numbers different
  • taka wrong convert hoche
  • campaign add korte parchi na
  • ক্যাম্পেইন সংযোগ সমস্যা
  • meta connection offline

Related pages

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Checked against the product on 2026-10-02.