Help Center
Omnikyo is an all-in-one operating system for running an online business in Bangladesh. It connects your storefront, your customer conversations (Messenger, Instagram, WhatsApp), your orders, your inventory, your courier dispatch, your payments, your Meta advertising, and your true-profit reporting in one place — so you're not juggling five different tools and re-typing the same order into each one.
Bangla: ওমনিকিও — আপনার দোকান, অর্ডার, কুরিয়ার, বিজ্ঞাপন আর হিসাব, সব এক জায়গায়।
Who Omnikyo is built for
Omnikyo is built for sellers who post and sell on Facebook, Instagram, and WhatsApp, and for businesses that rely heavily on Cash on Delivery (COD) — which is how 80-90% of orders are paid for in this market. Whether you take orders entirely through Messenger DMs, run a storefront, or do both, Omnikyo is built around the way Bangladeshi e-commerce actually works: a customer messages you, you confirm the order, a courier delivers it, and the customer pays in cash at the door.
What it costs
Omnikyo is free to start — Tk 0 per month, no credit card required, no setup cost or per-seat fees. Omnikyo charges 0.9% to 2% of delivered orders only — nothing is charged on cancelled, returned, or undelivered orders. Cancel anytime.
That means you can create your store, add products, take orders, and dispatch couriers without paying anything upfront. Omnikyo only earns when you do — when a courier successfully hands a package to a customer and it's marked Delivered. For the full list of common billing questions, see FAQ.
Core features, at a glance
| Feature | What it does | Read more |
|---|---|---|
| Store Builder | Build your storefront with a library of ready-made themes and custom sections, or ask the built-in AI assistant to edit it for you. Nothing goes live until you approve and publish it. | 05a-store-builder.md, 05b-product-pages.md |
| Unified Inbox + Nova | One inbox for Messenger, Instagram, and WhatsApp conversations. Nova, the built-in AI assistant, can draft replies for you to send, refine a reply you've written, or — if you turn on Autopilot — send replies on its own. | 04a-unified-inbox.md |
| Order Management | Every order moves through a 9-stage lifecycle from New to Delivered, with an AI parser that turns a pasted Facebook message into a filled-in order form. | 03a-orders.md, 03f-ai-order-parser.md |
| Dashboard | Your home screen for real profit and COD cash-flow — including a "Cash in Flight" view of exactly how much money is currently out with couriers, waiting to be delivered and settled. | 02-dashboard-overview.md |
| Products & Inventory | A product catalog with variants and collections, plus multi-location inventory tracking so you always know what's in stock and where. | 03b-products.md, 03g-inventory.md |
| Customers | Automatic customer profiles that track order history and delivery reliability, so you know who's worth prioritizing and who needs extra verification. | 03c-customers.md |
| Expenses & Profit | Track one-time and recurring expenses so your reports reflect real profit, not just revenue. | 03d-expenses.md |
| Courier Dispatch (OmniShip) | Book and track deliveries with Pathao, Steadfast, RedX, and Paperfly, with live status updates flowing straight back into your orders. | 09-omni-ship.md |
| Checkout & Payments | Customers can check out with Cash on Delivery or bKash. | 05c-checkout-and-payments.md |
| Meta Ads | Launch and manage Facebook and Instagram ad campaigns with a guided, step-by-step wizard. | 06-meta-ads.md |
| OmniGen | An AI creative generator that produces ad images and product visuals from a short prompt. | 07-omnigen.md |
| OmniAI | An admin assistant that answers plain-language questions about your business using your real data, and can propose changes for you to approve. | 08-omniai.md |
| Settings & Roles | Manage your business profile, integrations, and what each team member is allowed to see and do. | 10-settings-and-roles.md |
Finding your way around
- New to Omnikyo? Start with Getting Started — it walks through setup step by step.
- Not sure what a term means? Check the Glossary.
- Have a quick question about pricing, payments, or how something works? Check the FAQ.
- Something not working the way you expect? See Troubleshooting.
How the pieces fit together
A typical day on Omnikyo looks like this: a customer messages your Page or sends a WhatsApp message asking about a product. You (or Nova, if Autopilot is on) reply from the Unified Inbox. When they're ready to buy, you either paste their message into the AI order parser to create an order in seconds, or they check out directly on your storefront. The order moves through its lifecycle — you confirm it, prepare it, and hand it to a courier through OmniShip. Stock automatically adjusts in Inventory, the customer's profile updates in Customers, and once the courier marks it Delivered, it flows into your Dashboard as real, counted revenue — with Omnikyo's fee applied only at that point.
Everything above is available today. There's no separate "pro" tier gating core functionality — you start free, and Omnikyo's only charge is the small percentage taken on orders that actually get delivered.