Orders
Take, confirm, edit, print, dispatch and close orders — by hand, from a pasted message, or by import.
The Orders page shows every order, organized by status, with columns for customer, items, and totals — and one-click access to every action you need.
বাংলায়: Orders পেজ সব অর্ডার দেখায় স্ট্যাটাস ট্যাব দিয়ে সাজানো — প্রতিটি অর্ডার কাস্টমার, আইটেম এবং দাম নিয়ে একটা লাইনে। সার্চ, ফিল্টার আর মেনু থেকে যেকোনো অর্ডার নিয়ে কাজ করা যায়।
Where to find it: Sidebar › Orders
What it is
The Orders page lists every order from your store, website, and manual entries. You can see at a glance what status each order is in, who placed it, what they bought, and how much they paid — then open one to manage it, send it to a courier, or take payment.
The parts of the page
The page is split into a toolbar, a status tab bar, the order list, and a footer. On mobile, some parts change shape.
Toolbar
At the top is a search box, a Filters button that shows how many filters are active, and a refresh icon. The search box matches on order number (#0042), customer phone, name, or address.
Status tabs
Under the toolbar are nine status tabs, each showing a count: All, New, Confirmed, Preparing, Dispatched, Delivered, Return Pending, Returned, Hold, Cancelled. Clicking a tab filters the list to show only orders in that status. The All tab shows every order.
The page remembers which status tab you were last viewing, so when you come back, you see the same tab.
Order list (desktop)
On desktop, orders appear in a table. Columns are: checkbox (to select orders for bulk actions), Order ID, Customer, Products, Success Rate (hidden on narrower screens), Status, Total, and actions.
Each row shows:
- Order ID in monospace (like
#0042), and below it the date and time the order was placed. - Customer name (click to open their profile), phone, city.
- Products as thumbnail images.
- Status badge (like Confirmed or Dispatched).
- Total in taka, plus a payment badge showing the method (COD, bKash Paid, Online, etc.).
- Three-dot menu with actions like Change Status, Send to Pathao, Print Invoice, Delete.
Order list (mobile)
On mobile, orders are cards. Each card shows the order number, customer name and phone, status badge, products as thumbnails, total, and a tap-to-expand menu.
Bulk actions toolbar
When you select one or more orders (using the checkboxes), a toolbar appears with buttons for Confirm, Process, Ship, Print Invoices, and Print Packing List — actions that apply to all selected orders at once.
Footer
At the bottom is a page counter ("Showing 1–50 of 283 orders"), a rows-per-page picker, and Previous / Next buttons.
What each column tells you
Order ID — the order's number, like #0042. Below it is the date and time (e.g. "Oct 23, 3:45 PM"). A small Exchange icon appears if this is an exchange order. A warning triangle means the shipping address or phone is invalid — hover to see why.
Customer — their name, phone (tap to call or copy), and city. A New customer or Returning chip shows whether you have sold to them before.
Products — thumbnail images of the items in the order. Hover to see a list.
Success Rate — a percentage bar (on desktop only) showing how often this customer's orders have been delivered. Based on all orders via Pathao to their phone number.
Status — the order's current status (see Order statuses). Below the status badge, you might see:
- "Awaiting courier" in yellow — the order is marked Dispatched but has no tracking code yet.
- "Ship today", "Ship tomorrow", or "Ship 20 Jul" — the order is scheduled to ship on a future date.
- "Was due 12 Jul" in red — the order was scheduled to ship but the date has passed.
- Courier status like "Picked up", "In transit" — the parcel's live status from the courier.
Total — the order total in taka. A payment badge shows the method: bKash Paid, bKash Pending, bKash Failed, COD, Online, or just the method name. A bKash Pending badge means the payment link has been sent but the customer hasn't paid yet.
Rules and limits
Only staff who have the page.orders permission can see the Orders page. Editing, deleting, or changing an order requires additional permissions — the app will tell you if you can't do something.
The page loads 50 orders at a time. Use the pager to move through pages, or use the search and filters to narrow the list.
Questions people ask
Why is my order showing an invalid address?
The address must be at least 10 characters long and the phone must be a valid Bangladeshi number (like 01712345678). When you send an order to a courier, the app checks both and shows a warning if either fails. You can fix the address and phone right there before sending.
Can I change an order's status from this page?
Yes. Open the three-dot menu on the order row and select Change Status. The app will show you which statuses you can move to. Some statuses lock the payment fields if money has already been recorded.
Why do some orders have an Exchange icon?
Those are exchange orders — replacements for items from a previous order. They are linked to the original order and track separately. See Create an exchange order.
How do I see all orders across all statuses?
Click the All tab at the top.
Other ways people ask this
- order dekhbo
- orders tab
- অর্ডার লিস্ট কোথায়
- order kothay dekhbo
- সব অর্ডার দেখা
- how to see orders
- order page
- where are my orders
- order list dekhte chai
- order er column
- order status tab
- order id column
Related pages
- Find orders: search, filter, sort — how to narrow the list
- Order statuses and the lifecycle — what each status means
- Inside an order — how to read the details modal
Guide
Concept
- Order log and notesWhat the order log shows, when it records changes, who made them, internal notes and courier notes.
- Inside an orderWhat you see when you open an order: customer, items, courier, payment, notes, tracking and activity.
- Payments, bKash links and refundsHow payment badges work in orders, creating payment links for advance or partial payments, and refunding bKash payments.
- Where orders come fromHow Omnikyo tracks which sales channel brought each order — what each source means, which ones you choose by hand, and which are automatic.
How-to
- Fill an order from a chat messageHow to paste a customer's chat message and let AI fill the order form, what fields the AI extracts, and what to do if it fails.
- Create an exchange orderHow to create an exchange order for a customer, what display ID it gets, and where each order starts.
- Create an order manuallyHow to create an order when a customer calls or messages: add their details, pick products, set shipping and payment, and mark the initial status.
- Edit or delete an orderHow to change an order, what fields lock when payment is recorded, when you cannot edit, and how to delete an order.
- Find orders: search, filter, sortHow to search by order number or customer, filter by type, shipping status, source and date, sort columns, and use pagination.
- Import orders from a spreadsheetUpload a CSV file to bulk-import historical orders, previously-recorded sales or orders from another platform.
- Record a partial return (return cases)How to handle partial returns when a customer sends back only some items — record which items, how much cash was paid back, and when you receive them in stock.
- Paste a customer message into an orderUse AI to fill an order form from a customer's chat or message — name, phone, items, address, notes and payment.
- Take an in-person (POS) saleHow to switch to POS mode, scan or search products, collect cash or Bkash, and record a quick sale without shipping.
- Print invoices, packing lists, receiptsHow to print invoices, packing lists, and receipts from the orders list, and set up a thermal printer for quick receipts.
- Process a returned parcelHow to mark an order as returned when the parcel comes back from the customer — the Return Processing panel, automatic courier updates, and what happens to stock.
- Returns, partial returns, exchangesHow to handle full returns, track partial returns, record cash collected, and create exchange orders for customers.
- Schedule a shipment dateHow to set a ship date on a new order, hold it until that date, and clear the schedule.
- Send orders to PathaoHow to book a single order with Pathao or express delivery, send multiple orders in bulk, and fix validation errors.
- Send orders to SteadfastHow to send orders to Steadfast for delivery, checking customer details, and bulk submission.
- Share a tracking link with the customerHow to generate and send the public tracking link so your customer can follow the delivery status live without signing in.
- Track parcels and tracking linksHow to follow a parcel through Pathao or Steadfast, sync live status, add tracking codes, and share tracking links with customers.