Share a tracking link with the customer
Open the Tracking Link dialog on any order to copy and share a public link that lets your customer follow the parcel status live in real time.
বাংলায়: প্রতিটি অর্ডারের একটি পাবলিক ট্র্যাকিং লিঙ্ক আছে যা গ্রাহককে শেয়ার করতে পারেন। এই লিঙ্কে গ্রাহক লগইন ছাড়াই অর্ডারের স্ট্যাটাস, ডেলিভারি এজেন্ট এবং ট্র্যাকিং হিস্টরি লাইভ দেখতে পারবে।
Where to find it: Sidebar › Orders › open the order › the Tracking Link button in the header, or row menu › Get Tracking Link Who can do it: Anyone with the View Dispatch permission (orders.dispatch_view)
Before you start
The tracking link is created automatically with every order. You can share it right away — it works from the moment the order is placed. The customer page updates live as the order status changes and the courier sends updates.
If an order does not have a tracking code, the dialog offers a Create link button. All orders eventually have codes, but if one is missing, you can generate it there.
Share the link
- Open Orders and find the order.
- In the order window header, click Tracking Link, or open the row menu and select Get Tracking Link.
- The Tracking link dialog opens, showing the order number at the top (e.g. "Order #123").
- Copy the URL with the Copy button. The button changes to show Copied for 2 seconds, and a toast confirms "Link copied!".
- Paste and send the link to the customer via WhatsApp, SMS, email, or any other channel.
The customer can open the link on their phone or computer. They see the order status, items, payment summary and live delivery details — all without needing to sign in or know any password.
What the link looks like
The URL is https://<your store>.omnikyo.com/track/<business-slug>/<8-char-code>. The 8-character code at the end is unique to this order and looks like AB2C4D6F. This is not the courier's parcel number — it is Omnikyo's tracking code just for the public page.
The dialog also shows the code in a small box, so you can reference it when talking to the customer (e.g. "Your tracking code is AB2C4D6F").
The Open page button
In the dialog, an Open page link lets you preview the page the customer will see. Click it to open the tracking page in a new tab.
If the order has no code
Rarely, an old order might not have a tracking code. The dialog shows No tracking link yet — "Create one so the customer can follow the delivery without calling you." — and a Create link button. Click it to generate the code. The button shows Creating… while it works, then the tracking URL appears.
If generating fails, a toast shows Failed with a reason. Try again or contact support.
Good to know: The Create link button generates codes for the whole business in one pass, not just this order. If other orders are missing codes, they get filled in at the same time.
Sending the link with WhatsApp
When you open an order, the order window's WhatsApp menu has a Send Tracking Link entry. This pre-composes a WhatsApp message to the customer's number with the tracking link and courier details already filled in. Select it to open WhatsApp Web (or the app on mobile) with the message ready to send.
The message includes:
- The order number
- A link to the public tracking page
- The courier name and tracking code (when booked)
Other ways people ask this
- tracking link kotha te pai
- customer ke link dibo koman
- public tracking page customer ke share kore
- whatsapp te link pathab
- tracking code kothai pai
- link copy korbo kivabe
- customer tracking url
- parcel tracking link share
- গ্রাহকের কাছে ট্র্যাকিং লিঙ্ক পাঠাতে হবে
- ট্র্যাকিং পেজ শেয়ার করার লিঙ্ক কোথায়
- পাবলিক ট্র্যাকিং লিঙ্ক কপি করব কীভাবে
- হোয়াটসঅ্যাপে ট্র্যাকিং পাঠান
- লাইভ ডেলিভারি লিঙ্ক গ্রাহক
Related pages
- The customer tracking page — what the customer sees when they open the link
- Order details — viewing the full order inside your dashboard
Related guides
Checked against the product on 2026-10-02.