How-to

Paste a customer message into an order

Paste a customer's chat message into the Order message box, and AI fills the order form with their name, phone, address, items, discount, shipping fee and payment method.

বাংলায়: কাস্টমারের চ্যাট বা মেসেজ পেস্ট করো, এবং AI অটোম্যাটিক্যালি অর্ডার ফর্মের বেশিরভাগ ফিল্ড ভরিয়ে দেয় — নাম, ফোন, ঠিকানা, প্রোডাক্ট, ছাড়, ডেলিভারি খরচ এবং পেমেন্ট মেথড। বাকি বিবরণ চেক করে সাবমিট করো।

Where to find it: Sidebar › Orders › New Order button › the Order message box (top of the form)

Before you start

The paste-to-fill feature works best when your products have SKUs. Products without a SKU cannot be matched by the AI, so add SKUs to the products you sell before using this feature.

You also get a monthly quota of AI parses. The default is 50 per month. If you exceed it, parsing is disabled until the next billing period. Paid plans may have higher limits.

Paste & fill vs Fill order

Parsing works through two different buttons, depending on where the customer's message is:

Paste & fill reads from your clipboard and parses in one step. Click the Paste & fill button (📋 icon).

Fill order: if you have already typed or pasted the text into the Order message box, click the Fill order button to parse it.

When parsing begins, the button shows Reading… and both buttons are disabled until the parse finishes.

What the AI extracts from the message

The AI reads a customer's chat and pulls out:

Customer name and phone — recognized from patterns like "01712345678" or "Rakib"
Delivery address — house, road, area, or apartment number
City — matched to a Pathao district (helps the form auto-complete)
Product names and SKUs — matched against your active products that have a SKU; products without a SKU are skipped silently
Quantities — how many of each item
Discount — as a fixed Taka amount (not percentage)
Shipping fee — fixed amount, separate from any discount
Payment method — recognised as COD or Online (bKash)
Advance payment — amount paid upfront and the method (Bkash, Nagad, Bank, Card)
Notes — delivery instructions ("call before coming", "ring the bell twice") go into the Courier note; other requests go into Internal note

What happens when parsing succeeds

The form fills with:

Customer name, phone, email, address and city
Items added to the cart at their list price (custom prices are not guessed)
Discount and shipping fee
Internal and courier notes
Payment method and advance payment amount
Source stays Offline (manual order)

A toast confirms Order Parsed! Nothing is saved yet — you review the form, fix any mismatches, and submit the Create Order button yourself.

Failures and error toasts

If parsing fails, you see AI Parsing Failed with one of these reasons:

The AI order parser could not reach the model after repeated attempts — Try again in a moment.
The AI order parser is not authorized — Contact support.
The AI order parser service is temporarily unavailable — Try again later.
The AI returned an invalid order format — The message may be unclear to the AI; rephrase it and try again.
The AI order parser temporarily returned no content — Retry.

All parse attempts consume your monthly quota, including failed ones.

Other ways people ask this

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পেস্ট অর্ডার ফর্ম
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paste customer details
automated order creation

Create an order manually — the full form walkthrough, field by field
Orders overview — what the Orders view is and how to navigate it

Related guides

Create an order manually

Checked against the product on 2026-10-02.