Record a partial return (return cases)

When a delivered order has one or more items the customer is sending back, you create a return case to track which items are coming back, what cash was refunded, and when they arrive at your location.

বাংলায়: কোনো ডেলিভার হওয়া অর্ডারে যদি গ্রাহক শুধু কিছু পণ্য ফেরত দেয়, তাহলে New Return দিয়ে একটি রিটার্ন কেস তৈরি করুন। প্রতিটি কেসের একটি নম্বর থাকে (যেমন #123-R1), যেখানে কোন পণ্য ফিরছে এবং কত টাকা রিফান্ড হয়েছে তা রেকর্ড হয়। পণ্য আপনার কাছে পৌঁছে গেলে Mark Received & Restock ক্লিক করে সেগুলো স্টকে ফিরিয়ে দিন।

Where to find it: Sidebar › Orders › open a Delivered order › the Partial Return card (lower section) › New Return button Who can do it: Anyone with the Edit Orders permission (orders.edit)

Before you start

The Partial Return card appears on every Delivered order (except exchange orders and old partial-return orders). The card shows any return cases already recorded and a New Return button to create one.

A return case is not the same as the full Return Pending status. A return case lets you track some items going back while the order itself stays Delivered. The order's total amount adjusts down immediately, but items go back into stock only when you mark the return received.

Create a return case

1. Open Orders and find a Delivered order.
2. Open the order window and scroll to the Partial Return card (a beige/secondary color section).
3. Click New Return.
4. The Partial return modal opens, showing Order #<id> · tick what the customer is sending back.

Select items

1. Under Items coming back, see a list of all items in the order. Each row shows:
   • Checkbox (unchecked at first)
   • Product name
   • Quantity and unit price, e.g. 3 × Tk 500
   • Status hints: N already returning (items already in another return case), nothing left to return (all units already returned)
2. Tick the checkbox for each item the customer is sending back.
3. If the customer is sending back fewer than all units of one item, a +/− stepper appears. Adjust it to the exact quantity coming back. The stepper is capped at what is still available.

Good to know: An item with nothing left to return is locked — you cannot select it.

Record cash and tracking

1. Cash collected (Taka) — enter how much cash the customer paid back. This defaults to the remaining order total, but edit it if the customer paid less.
2. Return tracking (optional) — the courier code if the items are being shipped back, or a memo (e.g. a Pathao or Steadfast code).
3. Why it came back (optional) — the reason (e.g. "Wrong size", "Damaged", "Customer changed mind"). Placeholder text suggests options.

Summary and submit

1. Below the fields, a Summary box shows:
   • Returning — how many units and their total value (e.g. 2 units · Tk 1,000). Empty if nothing is selected.
   • New amount payable — the order total minus the returning items.
   • Still due after cash — what remains if you've collected partial cash back.
   • A note: "The order total changes now; stock goes back only once you mark the return received."
2. At the bottom, the footer shows <n> lines selected to confirm how many products are in the return.
3. Click Create return (shows Creating… while processing).

On success, a toast shows Return Case Created — "<return number> is now tracking returned items." The modal closes and the Partial Return card lists the new case.

On failure, a toast shows Failed to Create Return with a reason (e.g. "Return cases can only be created for delivered orders").

Careful: Selecting no items disables the Create return button and shows a toast "Select at least one returned item".

Understanding return case numbers

Each return case gets a unique number with the order's display ID and a counter:

• First return case: #<order-id>-R1 (e.g. #1234-R1)
• Second return case on same order: #<order-id>-R2
• And so on.

The number is shown in the Partial Return card and in all references to that return.

The order total changes immediately

When you create a return case, the order's New amount payable is calculated right away:

• Subtotal (remaining items) + Delivery fee − Discount − Cash collected from this return

If the customer has not paid back any cash, the order still shows the reduced amount due. You are responsible for the refund manually (the dashboard does not handle refund processing).

Mark the return received

Once the items physically arrive at your location:

1. In the Partial Return card, find the return case.
2. Each case shows: return number, date, status pill (in transit = amber, received = green), items with quantities and optional reason.
3. Click Mark Received & Restock on the case.
4. A confirmation appears: "Receive <return number>?" — "Its items go back into stock." — Receive & restock.
5. Click Receive & restock.

The status pill changes to green received, and the items immediately go back into inventory at the warehouse that fulfilled the original order. A toast confirms Return Received — "<return number> has been restocked." or Receive Failed if something went wrong.

Multiple return cases on one order

You can create as many return cases on a single Delivered order as needed:

• Each case is independent with its own number, date, items, and status.
• The order total adjusts for each case.
• Stock restocking happens per case — when you mark one case received, only those items restock; other cases remain in transit until you receive them too.

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• গ্রাহক কিছু পণ্য ফেরত চায়

Related pages

• Process a returned parcel — full returns and courier handling
• Order details — the complete order view
• Order statuses and the lifecycle — order statuses and transitions

Checked against the product on 2026-10-02.