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How-to

Process a returned parcel

When a customer sends an order back and the parcel arrives at your location, you mark the order as Returned — this updates the status, cancels the delivery fee charge, and puts the items back into stock.

বাংলায়: অর্ডার ফেরত এলে অর্ডারের স্ট্যাটাস Return Pending থাকে। পণ্যটি আপনার কাছে পৌঁছে গেলে, Mark as Returned ক্লিক করে চূড়ান্ত রিটার্ন প্রক্রিয়া সম্পন্ন করুন। এতে স্টক পুনরুদ্ধার হয়, কুরিয়ার ফি সংরক্ষণ হয় এবং লেনদেন সম্পন্ন হয়।

Where to find it: Sidebar › Orders › open an order with Return Pending status › the Return Processing section near the top Who can do it: Anyone with the Process Returns permission (orders.returns_process)

Before you start

An order enters Return Pending status when either:

  • A customer requests a return and the parcel is picked up by the courier.
  • The courier sends back a status update (webhook) saying the parcel is on its way back (Pathao, Steadfast).
  • You manually move the order to Return Pending (using the status control).

The Return Processing panel appears only on Return Pending orders that have a courier tracking code. If there is no panel, the order is either not Return Pending or has no parcel details.

Mark the order as returned

  1. Open Orders and find the order with Return Pending status.
  2. Open the order window.
  3. At the top, below the status bar, find the Return Processing panel (amber/warning color background).
  4. For Pathao orders, the panel shows:
    • Fee: the delivery fee charged by Pathao
    • Collected: the cash amount the courier brought back (if the return was paid)
    • Mark as Returned button
  5. For Steadfast orders, the panel shows text "Mark this order as returned to process the return via Steadfast." and the Mark as Returned button.
  6. Click Mark as Returned.

The button shows Mark as Returned and changes to a loading spinner while processing. When complete, the status moves to Returned and a toast confirms the change.

What happens after you click

  • Order status changes to Returned — this is the final status for the order.
  • Stock is restored — every item in the order goes back into inventory at the warehouse that fulfilled it.
  • The delivery fee is noted — on Pathao orders, the return fee is recorded (shown in Reports).
  • Courier fees are handled — if the courier charged a fee for the return, it is tracked separately (no payout system in the dashboard; check your courier panel for payouts).

The order stays in your list and remains searchable; it just shows Returned status and a Returned badge on the row.

When the order moved to Return Pending automatically

If the courier sent a webhook (Pathao or Steadfast) saying the parcel was rejected or returned:

  • Pathao — statuses returned, delivery-failed, paid-return automatically set the order to Return Pending.
  • Steadfast — status cancelled (when the delivery failed) automatically sets it to Return Pending.

In these cases, the Return Processing panel appears immediately with the courier details. You only need to click Mark as Returned when you physically receive the parcel back.

If the panel shows "Could not load details"

The courier details could not be fetched. This can happen if:

  • The merchant's Pathao or Steadfast credentials are not saved (check Settings › Shipping and delivery).
  • The courier's API is temporarily unreachable.
  • The parcel code is missing or invalid.

Try clicking Mark as Returned anyway; the status update may still work. If it fails, wait a moment and try again, or check that the courier is connected in Settings.

Exceptions

  • Exchange orders and partial-return orders cannot have a full return processed from this panel. Each has its own workflow (see related pages).
  • Cancelled orders cannot move to Return Pending; status transitions go only in allowed paths.

Other ways people ask this

  • return processed kivabe kore dibo
  • parcel fere peyechi mark korbo kivabe
  • return pending order deshta ki hobe
  • stock kombe kina return e
  • courier fee recovery
  • pathao return process
  • returned status kivabe ase
  • customer ke product fere diyeche
  • return order final korbo
  • রিটার্ন অর্ডার চূড়ান্ত করুন
  • পণ্য ফিরে পেলে কী করব
  • রিটার্ন পেন্ডিং স্ট্যাটাস কাটিয়ে যান
  • স্টক পুনরুদ্ধার কীভাবে হয়
  • কুরিয়ার ফি রিটার্ন

Related pages

Related guides

Checked against the product on 2026-10-02.