Orders FAQ
Quick answers about when you can edit orders, how tracking links work, stock behavior, and the difference between a regular order and a POS sale.
বাংলায়: অর্ডার এডিট করা যায় কখন, ডুপ্লিকেট ব্যাজ কী, ট্র্যাকিং লিংক কতদিন কাজ করে, ডিসপ্যাচ করলে স্টক কী হয় এই সব বিষয়ে দ্রুত উত্তর। স্টক ডেলিভারির সময় কমে যায়, রিটার্ন দিলে আবার ফিরে আসে।
What does the duplicate badge mean?
A badge labeled Dup means another order from the same customer on the same day has a similar total amount. It doesn't mean the order is wrong — just that you should check. Click the badge to see the other order. If both are real, the warning was a false alarm. If one is a duplicate, delete it.
Why can't I edit this order?
Orders can only be edited when their status is New, Confirmed, Hold or Preparing. Once an order is Dispatched or later, you can no longer edit it — you can only change its status, add notes, process returns or create an exchange.
If you need to change an item or customer detail on a dispatched order, create an exchange order with the corrected details instead.
How long is a tracking link valid?
A tracking link (the public page customers visit to follow a parcel) does not expire. It stays active as long as the order exists. The link format is <your-domain>/track/<business-slug>/<code> and the code is generated automatically for every order.
What's the difference between a regular order and a POS sale?
A regular order is created in the dashboard — you enter the customer details, items, and submit. Status starts as New (or Confirmed for manual orders).
A POS (point of sale) sale is a quick checkout at a physical location — customer is optional ("Walk-in"), you take payment in cash/bKash/Nagad/Card and the sale completes immediately as Delivered. POS sales are source Offline.
Both create real orders and decrement stock. The difference is speed and whether the customer is known.
Can I cancel an order after it's dispatched?
You can move a Dispatched order to status Return Pending (if the parcel is coming back) or to Cancelled (if you're stopping it). Once an order is Dispatched, you cannot change it back to New or Confirmed. If you need to reverse a dispatched order, process it as a return instead.
Can I change the customer phone or address after I create the order?
Yes. Open the order details, click the customer phone or address field to edit it, and save. You can also fix the phone on the order form when bulk-sending orders to a courier — the modal offers to auto-fix invalid numbers and save them to the customer record.
What happens to stock when I dispatch an order?
When an order moves to Dispatched, stock is decremented by the ordered quantity. If stock goes negative, you see a Low Stock Warning dialog and can choose Cancel (don't dispatch) or Proceed Anyway (accept negative stock).
What happens to stock when I deliver an order?
When an order moves to Delivered, stock remains decremented (it was already reduced at Dispatched). If the order is later returned, stock is restored when you Mark Received & Restock on the return case.
What happens if I delete an order?
The order is permanently removed — you cannot undo it. Its items' stock is released back. Deletion also removes all payment records, notes, and activity history for that order. The display ID is not recycled.
Use Cancel status instead if you want to keep a record.
How do I print an invoice or packing list?
Open the order. If you're on desktop, the row menu and order footer both have a Print Invoice option — it opens /print/invoice in a new browser tab. Click the Print button on that page to print or save as PDF.
For packing lists, the bulk actions toolbar offers Print Packing List when you select orders. It opens /print/packing-list with a Standard (3 per page, shows COD totals) or Light (summary + manifest) view.
Can I export orders?
The Orders view has no export button. You can print invoices individually, or print a packing list for bulk orders. To extract data, you would need to work with a developer or request a CSV export from support.
Can I import orders from a spreadsheet?
Yes. Go to Settings › Sales channels › Import orders and upload a CSV file. Every imported order lands as Delivered (so stock is decremented immediately) and gets a tracking code. This is for historical orders, previous sales or orders from other platforms.
Can I create an order for a customer without a phone number?
No. Phone number is required — both for manual orders and for all imported orders. Omnikyo uses the phone to find-or-create customers and to generate tracking links.
What's the maximum number of items I can add to one order?
No hard limit exists. Very large orders (hundreds of items) may load slowly, but they work.
Can I offer the same customer two different prices for the same product on different orders?
Yes. When you create or edit an order, you can override the product's standard price by clicking the unit price field and entering a custom amount. That price applies only to that order.
Other ways people ask this
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- bulk order import কোথায়
Related pages
- Create an order manually — step-by-step guide to the form
- Order problems and fixes — fix specific errors and warnings
- Order statuses and the lifecycle — what each status means and allowed transitions
Checked against the product on 2026-10-02.