Send orders to Pathao

Select one order or many and book them with Pathao for standard delivery or express on-demand delivery. Fix invalid phone numbers and addresses if needed.

বাংলায়: তোমার সংরক্ষিত পাঠাও স্টোর থেকে এক বা একাধিক অর্ডার বুক করতে পারো। অর্ডারের তথ্যে সমস্যা থাকলে (ভুল ফোন, ছোট ঠিকানা) তা সারাতে হবে। পাঠাও এক্সপ্রেস দিয়ে জরুরি ডেলিভারিও দিতে পারো।

Where to find it: Sidebar › Orders › open an order row's menu (⋯) › Send to Pathao or Send Express to Pathao; or select multiple orders and use the bulk Ship menu Who can do it: Anyone with the Send to Pathao permission (permission: pathao.bulk_orders_create). Pathao must be connected in Settings.

Prerequisites

Before you can send orders to Pathao:

1. Connect Pathao in Settings › Shipping and delivery › Pathao.
2. Create or load Pathao pickup stores — your list of pickup locations where Pathao collects parcels from you.

If Pathao is not connected, the Send to Pathao menu items do not appear.

Send a single order

From the Orders list or from inside an open order:

1. Click the row menu (⋯) or the Actions menu.
2. Hover over or click Send to Pathao to see your store options.
3. Select Ship from {store.name} (the name of one of your Pathao stores/pickups).
4. A dialog opens with a summary or fixes needed, or a direct booking confirmation.
   • If there are issues (invalid phone, address too short), the dialog flags them and you must fix them before submitting.
   • If everything is valid, the dialog shows a summary. Click Send to Pathao to book.
5. Toast "Order Sent to Pathao!" — "Order {id} is now being processed by Pathao."

The order's status changes to Dispatched automatically and you see a Pathao tracking code.

Send express delivery (On Demand)

Send Express to Pathao is a same-day or next-day rush delivery option. The process is the same as standard delivery:

1. Click the row menu (⋯).
2. Hover over or click Send Express to Pathao.
3. Select a store.
4. Fix any validation errors (phone, address).
5. Click Send to Pathao to book.
6. Toast "Express Order Sent to Pathao!" — "…being processed as On Demand delivery."

Express delivery charges higher fees, set in your Pathao account. The order moves to Dispatched immediately.

Send multiple orders in bulk

1. On the Orders list, select the orders you want to ship:
   • Check the checkbox on each row, or
   • Click the header checkbox to select all visible orders (and optionally extend to all orders matching filters).
2. The bulk toolbar appears at the bottom with action buttons.
3. Click Ship (or Ship via Steadfast for Steadfast orders).
4. Select a store from the submenu.
5. A large dialog opens: "Send to Pathao" with a list of all selected orders.
   • Valid orders are checked by default (green card, "Ready to send").
   • Orders with problems show a red card, "Needs Fix" label, and a list of issues:
     • "Invalid phone" (must be a valid Bangladeshi number).
     • "Address too short" (minimum 10 characters).
     • "Address too long (maximum 220 characters)".
     • "Already has courier/tracking data" (Steadfast only).
     • "Missing customer information" (no name, phone, or address).
6. Auto-fix (optional): when the dialog opens, Omnikyo automatically corrects invalid phone numbers that can be normalized to valid BD numbers. Toast "Auto-Fixed Phone Numbers" — "Fixed and saved {n} phone numbers".
   • You can also click "AI Auto Fix" on individual red cards to fix just that order's phone.
7. Fix manually (if needed): on a red card, click the order or the Edit button to change the phone or address directly. The customer record is updated immediately. Toasts: "Customer Updated" or error messages if the new value is invalid.
8. The footer shows how many orders are ready (valid) and how many have problems. Only valid (checked) orders will be sent.
9. Check/uncheck individual orders to exclude any from this batch.
10. Click Send to Pathao to submit the valid selection.
11. Toast "Bulk Shipment Successful" — "All {n} orders sent to Pathao successfully." or a partial result: "Partial Failure" — "Only {n} of {m} orders were sent. {k} failed" with an error list.

Good to know: If Pathao rejects an order during submission (e.g. a location issue), that order's error message appears in the result. Fix it and try again.

Validation errors and fixes

Common issues and how to fix them:

All fixes save immediately to the customer record and apply to future orders from that customer too.

Order status after sending

When Pathao accepts the order:

• Order status changes to Dispatched automatically.
• A tracking code (Pathao's consignment ID) is added to the order.
• The Courier tab shows Pathao as the active courier and the tracking code.

You can track the parcel in the order's Courier tab or share a tracking link with the customer.

If booking fails

Toast "Shipment Failed" — "Could not send order to Pathao." Check:

• Pathao is still connected and has an active credential (Settings › Shipping and delivery › Pathao).
• The order has valid customer info (phone, address, city).
• Pathao hasn't rejected the booking for a business rule (e.g. delivery area not serviceable).

Try again, or fix the customer info and retry.

Stores with no Pathao connection

If you have no Pathao stores configured, the Send to Pathao menu items are disabled (greyed out) and a tooltip says "No courier available". Configure at least one Pathao store in Settings first.

Questions people ask

Can I book multiple orders at once to save time?

Yes. Use bulk select on the Orders list (checkbox header) and click Ship to send many orders in one batch. You can still fix individual orders in the dialog if needed.

I sent an order but it's not showing as dispatched. Why?

Check the Courier tab in the order. If Pathao accepted it, you should see the tracking code. If the status is still Preparing, Omnikyo may have had a network issue. Try sending again or sync the status from the Courier tab's sync button.

What if the customer's phone number is invalid and I cannot fix it?

Edit the order (see "Edit or delete an order") to correct the phone number in the customer details, then try sending again.

Can I send the same order to both Pathao and Steadfast?

No. Once an order is booked with Pathao (has a tracking code), you cannot book it with Steadfast. If you need to cancel the Pathao booking, contact Pathao support; then you can book with Steadfast.

Other ways people ask this

• order pathao te book korbo
• pathao booking korte chai
• পাঠাও কুরিয়ারে অর্ডার পাঠাব কীভাবে
• parcel pathao te send korte pari kina
• pathao express ki
• এক সাথে অনেক অর্ডার পাঠাতে পারি
• bulk order pathao te pathabo
• parcel validation error pathao
• ফোন নম্বর ভুল কেন
• phone number invalid keno
• address too short pathao
• order dispatched hoye gese
• order tracker id pathao

Related pages

• Track parcels and tracking links — tracking code, courier status and syncing
• Connect Pathao — setting up Pathao stores
• Orders overview — the list and bulk actions

Checked against the product on 2026-10-02.