Shipping and couriers
Connect couriers, book parcels, track delivery and understand your cash on delivery.
Connect couriers, book parcels, track delivery and understand your cash on delivery.
বাংলায়: কুরিয়ার যুক্ত করা, পার্সেল বুক করা, ডেলিভারি ট্র্যাক করা আর ক্যাশ অন ডেলিভারির টাকা বোঝার গাইড।
Where to find it: Sidebar › Orders
What is in Shipping and couriers
The shipping section of the manual has 23 pages: pick the one that matches what you want to do.
Guides
- Cash on delivery, from parcel to your pocket — How the COD amount works, what the customer pays, what the courier charges you, and how the money is tracked on the dashboard.
- Shipping and couriers — What Omnikyo does for delivery: delivery fees, the two supported couriers, the parcel journey and where to manage each.
How-to steps
- Add or change a tracking code by hand — How to manually add or edit a tracking code on an order, and what happens when you use a courier Omnikyo does not sync with.
- Check your Steadfast balance and connection — See your Steadfast account balance and verify the connection is working.
- Connect Pathao — Get your Pathao API keys, paste them in Omnikyo, load your pickup stores and add the webhook so parcels sync automatically.
- Connect Steadfast — Create your Steadfast API credentials, paste them in Omnikyo and add the webhook so delivery updates arrive automatically.
- Find parcels the courier has gone quiet on — How to find parcels that have not been updated by the courier for 24 hours or more, and what to do about them.
- Follow a parcel and sync its status — How to read a parcel's journey on the Courier tab, sync its status from the courier, and understand what each status means for your order.
- Load and choose Pathao pickup stores — Load your Pathao pickup stores into Omnikyo and set which one is your default.
- Process a returned parcel — What to do when a parcel comes back from the courier, record the return, and move stock back to inventory.
- Schedule an order to ship later — How to pick a date for an order to ship, hold it until then, and clear a schedule.
- Send an order to Pathao or Steadfast — How to book a single order with Pathao or Steadfast, what information is sent, and what happens to the order.
- Send many orders to a courier at once — How to select multiple orders and send them to Pathao or Steadfast in one batch, including fixing issues and understanding partial failures.
- Set your delivery fees — How to set what customers pay for delivery by location, where the fees apply, and how free-delivery thresholds work.
- Send the customer a tracking link — How to send a customer a link to follow their parcel without calling you, and what the link shows.
Concepts
- Delivery fee, courier fee and return cost — What the customer pays (delivery fee), what the courier charges you (courier fee), RTO cost for returned parcels, and where these appear in reports.
- How courier updates reach Omnikyo — How webhooks automatically deliver parcel updates from the courier, what happens when the webhook is missing or the secret is wrong, and when to use manual sync instead.
Reference
- Cash in flight and Courier health panels — Every row, window and message in the Dashboard's Cash in flight and Courier health panels, and which couriers appear in each.
- What Omnikyo sends to the courier, and the limits — Every field Omnikyo sends for Pathao and Steadfast, character and quantity limits, validation errors, batch limits and timeouts.
- Courier statuses and what they do to your order — What each Pathao and Steadfast status means, which ones change your order status, how webhooks differ from manual sync, and what the order log shows.
Fixing problems
- Fix problems booking a parcel — Error messages and how to fix them when you send an order to Pathao or Steadfast.
- Fix problems with courier updates — Why a parcel is stuck on one status, how to sync manually, and how to fix webhook problems.
Questions people ask
- Shipping and courier questions — Quick answers about which couriers are supported, cancelling parcels, Express delivery, free delivery, and payment tracking.
Other ways people ask this
- courier kivabe connect korbo
- pathao e parcel send
- steadfast setup
- কুরিয়ার বুক করব কীভাবে
- parcel track kothay
- cod er taka kobe pabo
- কুরিয়ার রিটার্ন কী
- courier fee koto
Related pages
Guide
- Cash on delivery, from parcel to your pocketHow the COD amount works, what the customer pays, what the courier charges you, and how the money is tracked on the dashboard.
- Shipping and couriersWhat Omnikyo does for delivery: delivery fees, the two supported couriers, the parcel journey and where to manage each.
Concept
- Delivery fee, courier fee and return costWhat the customer pays (delivery fee), what the courier charges you (courier fee), RTO cost for returned parcels, and where these appear in reports.
- How courier updates reach OmnikyoHow webhooks automatically deliver parcel updates from the courier, what happens when the webhook is missing or the secret is wrong, and when to use manual sync instead.
How-to
- Add or change a tracking code by handHow to manually add or edit a tracking code on an order, and what happens when you use a courier Omnikyo does not sync with.
- Check your Steadfast balance and connectionSee your Steadfast account balance and verify the connection is working.
- Connect PathaoGet your Pathao API keys, paste them in Omnikyo, load your pickup stores and add the webhook so parcels sync automatically.
- Connect SteadfastCreate your Steadfast API credentials, paste them in Omnikyo and add the webhook so delivery updates arrive automatically.
- Find parcels the courier has gone quiet onHow to find parcels that have not been updated by the courier for 24 hours or more, and what to do about them.
- Follow a parcel and sync its statusHow to read a parcel's journey on the Courier tab, sync its status from the courier, and understand what each status means for your order.
- Load and choose Pathao pickup storesLoad your Pathao pickup stores into Omnikyo and set which one is your default.
- Process a returned parcelWhat to do when a parcel comes back from the courier, record the return, and move stock back to inventory.
- Schedule an order to ship laterHow to pick a date for an order to ship, hold it until then, and clear a schedule.
- Send an order to Pathao or SteadfastHow to book a single order with Pathao or Steadfast, what information is sent, and what happens to the order.
- Send many orders to a courier at onceHow to select multiple orders and send them to Pathao or Steadfast in one batch, including fixing issues and understanding partial failures.
- Set your delivery feesHow to set what customers pay for delivery by location, where the fees apply, and how free-delivery thresholds work.
- Send the customer a tracking linkHow to send a customer a link to follow their parcel without calling you, and what the link shows.
Reference
- Cash in flight and Courier health panelsEvery row, window and message in the Dashboard's Cash in flight and Courier health panels, and which couriers appear in each.
- What Omnikyo sends to the courier, and the limitsEvery field Omnikyo sends for Pathao and Steadfast, character and quantity limits, validation errors, batch limits and timeouts.
- Courier statuses and what they do to your orderWhat each Pathao and Steadfast status means, which ones change your order status, how webhooks differ from manual sync, and what the order log shows.