Find parcels the courier has gone quiet on
A parcel is "quiet" when the courier has not reported an update for more than 24 hours, or has never reported anything. You can filter for these parcels and decide whether to sync them or contact the courier.
বাংলায়: কুরিয়ার যদি ২৪ ঘণ্টার বেশি আপডেট না দেয়, তাহলে সেই পার্সেলকে "quiet" হিসাবে মনে করা হয়। Orders-এ Quiet parcels only ফিল্টার দিয়ে এরকম সব পার্সেল দেখা যায়। কিছু সময় একটি ম্যানুয়াল সিঙ্ক করলে আপডেট পাওয়া যায়; অন্যক্ষেত্রে কুরিয়ারের সাথে যোগাযোগ করতে হয়।
Where to find it: Sidebar › Orders › Filters button › toggle Quiet parcels only
Who can do it: Anyone who can view orders. The filter appears for all members.
Before you start
A parcel must be Dispatched to show in the quiet parcels list. The status means the courier has a tracking code or is expected to have one, but either:
- It has never reported any update (still stuck on "Awaiting courier"), or
- The last update from the courier was more than 24 hours ago.
Find quiet parcels
- Open Orders from the sidebar.
- Select the Filters button (funnel icon on desktop, filter button on mobile).
- Find the toggle Quiet parcels only — "No courier update for 24h+, or never."
- Toggle it on.
The list now shows only quiet parcels, sorted oldest first (the parcel that has been quiet longest appears at the top). The chip under Filters reads "Courier: no update 24h+".
What to do with quiet parcels
Try a manual sync first. Open a parcel and go to the Courier tab. Select the refresh icon (sync button) at the top right. Omnikyo checks with Pathao or Steadfast and may find new updates. The parcel's status or "Awaiting courier" message may clear.
If the parcel still has no update after syncing, it is likely stuck at the courier. Check the courier's tracking page directly (the Courier tab has an external link), or contact the courier to ask about the parcel. A parcel stuck for days may need to be processed as a return.
Bulk refreshes: you can select multiple quiet parcels and use the bulk Status menu to sync them all at once if you prefer.
The dashboard's "Needs attention" row
The Needs attention panel on the Dashboard shows a row No courier update in 24h+ with a count and value. This row counts quiet Dispatched parcels and shows the total amount owing (for parcels still on the road). Tap it to go directly to Orders filtered by Dispatched status and Quiet parcels only, sorted oldest first.
The row's meta text may say things like:
- "N already delivered per courier, just need syncing" — the parcel shows a Delivered status at the courier but Omnikyo has not synced it yet.
- "oldest Nd" — the parcel that has been quiet for the longest time, and how many days.
Questions people ask
Why is a parcel quiet when it just shipped?
The courier takes time to scan the parcel and send the first update (usually within 1–6 hours). If it is less than 24 hours since booking, the parcel is not quiet yet.
The parcel is quiet but I can see it on the courier's site
That is a sync issue. Omnikyo waits for webhooks from the courier (automatic updates), and also lets you sync by hand. The refresh icon in the Courier tab should pick up the update.
Can I mark a quiet parcel as Delivered manually?
Yes. If the courier's site shows it is delivered but Omnikyo has not synced, you can select the refresh icon or use bulk sync. If that fails, open the Courier tab and select Edit tracking to add the tracking code if it is missing, then try a sync. As a last resort, use Change Status to move the order to Delivered by hand.
A parcel is quiet for weeks — what should I do?
If a parcel has not been updated for weeks, it is almost certainly lost or stuck at the courier. Contact the courier with the tracking code to ask for help. If they cannot find it, process it as a Return Pending order (the merchant's time and cost are lost in this case).
Other ways people ask this
- parcel stuck at courier
- courier na janiye dise
- update nai 24 ghanta
- আপডেট পাওয়া যাচ্ছে না
- how to check stuck parcels
- parcel quiet kina dekhbe
- courier forget korche
- stale parcel খুঁজব কেমন করে
- filter diye quiet parcels dekhaya যাবে কি
- sync button কোথায় আছে
- dispatched but no update থাকলে কি করবো
- webhook নেই তাই update নাচ্ছে কি না
- parcel delivered but not synced
Related pages
- Follow a parcel and sync its status — how the courier trail works and how to refresh it
- Fix problems with courier updates — when syncing does not work or the webhook is missing
Checked against the product on 2026-10-02.