How-to

Process a returned parcel

When the courier tells you a parcel is coming back, mark it as Returned so stock goes back to inventory and you see the return cost.

বাংলায়: কুরিয়ার যখন জানায় যে পার্সেল ফেরত আসছে বা রিটার্ন হয়েছে, তখন অর্ডার Return Pending স্ট্যাটাসে চলে যায়। এখন আপনি Process Return বা Mark as Returned ক্লিক করে অর্ডারটি Returned করতে পারেন। এতে স্টক আবার আপনার ইনভেন্টরিতে যুক্ত হয়, এবং কুরিয়ারের রিটার্ন খরচ রেকর্ড হয়।

Where to find it: Sidebar › Orders › Return Pending order › Process Return (row menu), or open the order › Return Processing panel › Mark as Returned

Who can do it: Anyone with the orders.returns_process permission (usually owner and manager).

Before you start

A return is triggered in two ways:

Courier reports return: Pathao or Steadfast tells Omnikyo the parcel was returned, and the order automatically moves to Return Pending.
Manually moved: You go to the order and change the status to Return Pending by hand.

Only Return Pending orders show the return actions. Once you process it, the order becomes Returned (final status).

Process a return from the orders list

Open Orders and filter to show Return Pending orders (use the Status pills or the Filters menu).
Find the order.
On the order row, select the "..." menu (on desktop) or options button (on mobile).
Select Process Return.

The order's status changes to Returned immediately. A toast shows "Return Processed" with a message "Order [id] has been marked as Returned." The order's stock moves back to inventory.

What happens to the return fee depends on the courier:

Pathao: if Pathao's status was "Return" or "Paid Return", Omnikyo saves the courier fee. If the status says the parcel came back "with <amount> Tk", that cash is also recorded.
Steadfast: Omnikyo creates a return request with Steadfast and records the order as Returned.

Process a return in the order window

Open the order.
Scroll to the Return Processing panel (shown only for Return Pending orders).
For Pathao orders, the panel shows Fee and Collected amounts from Pathao, plus the button Mark as Returned.
For Steadfast orders, the panel says "Mark this order as returned to process the return via Steadfast" and shows Mark as Returned.
Select Mark as Returned.

The order moves to Returned status. The toast shows "Return Processed!" and the panel disappears. Stock is moved back to inventory.

What "Returned" means

Once an order is Returned:

The status is final — it cannot be moved to any other status.
All products from the order go back to available stock in inventory.
The courier fee (the cost of the failed delivery) stays on the order and counts toward your losses in reports.
For COD orders, the cash Pathao collected when it picked up the parcel and the return-delivery fee are recorded and counted in reports.
The order stays in your order history for reference.

Questions people ask

The courier never told us about the return

The courier may not have reported it yet. You can:

Wait for the webhook (automatic update) to arrive, then process it, or
Go to the order and manually change the status to Return Pending, then process it.

You can also edit the tracking code or add one if it is missing, then press the sync button to ask the courier for an update.

Can I undo a Returned order?

No. Returned is a final status — you cannot move the order back. The stock is returned to inventory, and the order stays in history. If you need to reship, create a new exchange order.

What if the customer returns only part of the order?

Create a partial return (a separate feature) to record which items came back and which stayed with the customer. Otherwise, all items go back to inventory. See the related page on partial returns and return cases.

The return fee looks wrong

Check the courier's panel directly (the external link in the Courier tab). Return fees vary by courier and what happened (rejected, damaged, address issue, etc.). Omnikyo records what the courier reports; if you think it is incorrect, contact the courier to dispute the fee.

Other ways people ask this

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Returned status কি মানে
রিটার্ন খরচ কত
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exchange order create করব কিভাবে

Returns, partial returns, exchanges — the full orders returns workflow
Cash on delivery, from parcel to your pocket — how return costs affect your profit

Related guides

Checked against the product on 2026-10-02.