Check your Steadfast balance and connection

Click Check connection to see your Steadfast account balance and verify that Omnikyo can reach Steadfast.

বাংলায়: Steadfast-এ আপনার কত টাকা আছে তা দেখুন। Check connection বাটন ক্লিক করলে Omnikyo Steadfast-এর সাথে যোগাযোগ করে এবং আপনার balance দেখায়। যদি সংযোগ ব্যর্থ হয়, একটি ত্রুটি বার্তা আসবে।

Where to find it: Sidebar › Settings › Shipping and delivery › Steadfast › Check connection button Who can do it: Anyone. No special permission is needed.

Before you start

Your Steadfast API key and secret key must be saved. If not, go to the Steadfast page and save them first. Once saved, the Check connection button appears.

Check your balance

1. Go to Sidebar › Settings › Shipping and delivery › Steadfast.
2. Look for the Check connection button (on the right side of the heading).
3. Click it. Omnikyo will contact Steadfast and request your account balance.
4. If successful, the heading shows Balance ৳ 1,234.56 (or your actual balance, with up to 2 decimal places).
5. The status pill stays Connected.

The balance shown is the current balance in your Steadfast account. It updates only when you click Check connection again; it is not live.

What if the check fails?

The status pill becomes Can't reach Steadfast and an error message appears in a red box. Common errors:

"Could not fetch balance from Steadfast." — Steadfast answered but something went wrong (maybe a temporary API issue). Wait a moment and try again.

"Steadfast didn't answer." — Omnikyo could not reach Steadfast. Reasons: Steadfast is down, your internet connection is slow, or your credentials are wrong. Check your API key and secret key are correct, and that you are online. Then try again.

If the problem persists, contact Steadfast support to check if their API is working.

The button is disabled

The Check connection button is greyed out if you have unsaved changes to your credentials (e.g., you pasted a new API key but did not click Save). Save your changes first, then you can click Check connection.

Why only Steadfast?

Pathao does not have a balance check. Only Steadfast lets Omnikyo see your account balance. If you use both couriers, you can check your Steadfast balance here and check your Pathao balance in the Pathao merchant panel.

Questions people ask

How often should I check my balance?

As often as you like. The balance is read-only; clicking Check connection does not spend any money. Check it before a big shipping day to make sure you have credit, or anytime you are curious.

Why does it keep saying "Can't reach Steadfast"?

Your API key or secret key is wrong, Steadfast is offline, or Omnikyo cannot reach the internet. Check your keys are pasted correctly (no extra spaces), verify you are online and try again. If it still fails, contact Steadfast support.

What do I do if my balance is zero?

You cannot book new parcels until you have credit. Add funds to your Steadfast account (usually through the Steadfast merchant panel) and come back to check the new balance.

Other ways people ask this

• স্থিরফাস্ট ব্যালেন্স কত আছে
• steadfast balance koto ache
• check connection button kothay
• ব্যালেন্স দেখতে চাই
• balance dekte chai
• "Can't reach Steadfast" বার্তা কেন আসে
• can't reach steadfast message keno
• api key salaami ache naki
• steadfast credit nai
• ক্রেডিট কম আছে, চেক করতে চাই
• balance low check korte chai
• সংযোগ পরীক্ষা করুন
• connection test ki korbo

Related pages

• Connect Steadfast — Set up your Steadfast credentials first
• Send an order to a courier — Book a Steadfast parcel

Checked against the product on 2026-10-02.