What OmniAI remembers about your business

OmniAI stores two kinds of memory: your durable Profile (language, voice, brand rules) that shapes every answer, and Facts you save (preferences, decisions, product truths) that Kyo recalls when they matter.

বাংলায়: OmniAI আপনার ব্যবসা সম্পর্কে দুই ধরনের তথ্য মনে রাখে। একটি হল আপনার Profile — ভাষা, ব্র্যান্ডের কণ্ঠস্বর, নিয়ম — যা প্রতিটি উত্তরে ব্যবহার হয়। অন্যটি হল Facts যা আপনি নিজে যোগ করেন বা Kyo সংরক্ষণ করে — পছন্দ, সিদ্ধান্ত, পণ্যের বৈশিষ্ট্য।

Where to find it: Sidebar › Settings › group Business › AI memory

What OmniAI remembers

OmniAI has two separate stores. The Profile is always loaded and shapes every answer. Facts are single durable sentences — preferences, brand rules, decisions, or product truths — that Kyo pulls in when they are relevant to the conversation.

Facts come from two places: Kyo saves them when you state a preference ("we never discount below Tk 100") and the model catches it; or you add them yourself in Settings. The profile is always yours — only you set it.

Memory is business-wide, not per person. Every team member with OmniAI access sees the same facts and profile.

Set your language, voice and brand rules

Your profile has nine fields, all optional. Set only what matters. The language you choose shapes how Kyo answers by default; the voice tags describe your brand's tone; the banned words and CTA phrase are rules Kyo follows.

1. Open Sidebar › Settings › AI memory.
2. Find the Profile card.
3. Set any of these:
   • Language: Not set, Bangla, English, or Banglish. Kyo answers in this language first.
   • Voice: Tags like "warm, direct, playful" that describe your brand's tone (comma-separated).
   • CTA phrase: The exact words for your order button or call-to-action, e.g. "অর্ডার করুন".
   • Banned words: Words Kyo must never write (comma-separated), e.g. "cheap, lowest price".
   • Audience: Who you sell to, up to 200 characters.
   • Palette rationale: Why your brand colours are what they are, up to 200 characters.
   • Delivery zones — inside: Areas you deliver to directly (comma-separated), e.g. "Dhaka".
   • Delivery zones — outside: Areas reached by courier (comma-separated), e.g. "Chattogram, Sylhet".
   • Always show price: Turn on to include product prices in OmniAI answers without asking.
   • End with CTA: Turn on to close sales answers with your CTA phrase.
4. Click Save profile.
5. The profile goes live from the next turn in OmniAI.

Empty fields are removed, so clearing a field really clears it.

Add, edit, pin or delete facts

Facts are short sentences you (or Kyo) save to remind OmniAI of business rules, decisions, or product truths.

Add a fact

1. On the AI memory page, find the Facts card.
2. Select a Kind (Preference, Brand, Voice, Decision, Feedback, Product, Audience, or Operations).
3. Type the fact as one durable sentence, up to 300 characters.
4. Click Add or press Enter.

If a very similar fact exists, the page refuses it: "A very similar fact is already saved."

Edit a fact

1. Find the fact in its group.
2. Click the pencil icon.
3. Change the text (same 300-character limit).
4. Click Save or press Escape to cancel.

An unchanged edit does nothing. An edit replaces the old fact — the old one is marked superseded and disappears from the list.

Pin a fact

1. Click the pin icon on a fact.
2. Pinned facts are always used and never disappear from memory over time (unpinned facts age out after 90 days of not being used).

Delete a fact

1. Click the trash icon.
2. Confirm in the dialog.
3. The fact is permanently removed.

Forget everything

To delete all saved facts and reset your profile in one step:

1. On the AI memory page, find the Forget everything card (red border).
2. Click the Forget everything button.
3. A dialog opens. Type FORGET to confirm.
4. Click Forget everything again.

All facts and the profile are permanently deleted. OmniAI will answer future conversations with no memory. There is no undo.

AI memory fields, kinds and limits

The Profile has nine optional fields. Empty fields use defaults. Profile fields:

Each fact has a kind. Fact kinds are grouped on the page, and each kind affects how Kyo ranks and uses the fact:

Each fact shows its source with a badge. Source badges show where each fact came from:

Limits:

• Fact text: up to 300 characters.
• Total live facts: 500 (hard cap; further saves are refused until you delete or edit an existing fact).
• Facts older than 90 days and never used: automatically hidden from retrieval (pinned facts never age out).
• Profile fields up to 200 characters each (Audience, Palette rationale).

How memory reaches the chat

When you open a chat, the profile is loaded fresh every turn. Facts of kinds Preference, Decision, Feedback and Operations are loaded once at the start (oldest first, up to roughly 1,500 tokens; pinned facts are kept, older unpinned ones are dropped first). Facts of kinds Brand, Voice, Audience and Product are used mainly by the designer and Kyo's recall tool, not the opening block. If a fact is very old and has never been used and is not pinned, it stops being retrieved after 90 days.

Other ways people ask this

• omniai memory set up korbo kivabe
• kyo ke brand rule bolbo kivabe
• ai memory limit koto
• memory theke fact delete
• কী কী মনে রাখে OmniAI
• profile language bangla
• kyo te voice set korbo
• fact add korte pari na
• 500 fact cap
• memory pin korbo
• profile saved message
• banned words kyo

Checked against the product on 2026-10-02.