Ask OmniAI a question

Open OmniAI, type or speak your question, and Kyo answers with numbers, charts, and insights from your business.

বাংলায়: OmniAI খোলার পর আপনি প্রশ্ন করতে পারেন টাইপ করে বা কণ্ঠস্বর দিয়ে। Kyo চার্ট, সংখ্যা এবং ব্যাখ্যা দিয়ে উত্তর দেয়। প্রতিটি উত্তরের পরে আপনি follow-up প্রশ্ন করতে পারেন। যদি একটি উত্তর ভুল মনে হয়, আপনি সেটি আবার চেষ্টা করতে পারেন বা সম্পাদনা করতে পারেন।

Where to find it: Sidebar › Tools › OmniAI; or press Ctrl J (Mac: ⌘ J)

Ask OmniAI a question about your business

1. Select Ask Kyo in the header (or sidebar, or press Ctrl J).
2. In the composer at the bottom of the panel, type your question. Examples:
   • "How are sales this week?"
   • "কত বেশি অর্ডার আজ?"
   • "Which products made the most profit last month?"
   • "Pathao te kitoto parcel pending?"
3. Press Enter (or Shift+Enter to add a line break on a computer). On a phone, select Send message.

Kyo will say "Working…" and show a list of steps it is taking ("Checking your sales", "Checking courier balance", etc.). When it finishes, your answer appears as short text bubbles and cards (charts showing sales, profit, stock, etc.). Numbers are shown in Taka, and the date range is always stated.

The footer says Kyo can make mistakes. Check what matters.

Use quick replies on a new chat

When you start a new chat, Kyo offers four quick replies you can tap:

• "How are sales today?"
• "What needs my attention?"
• "Compare ads and orders this week"
• "Which products are low on stock?"

Tap any to send it and see the answer.

Copy, edit or retry your question

• Copy an answer: select Copy on Kyo's reply. It copies the text (not the charts).
• Edit your question: select Edit on your own message. The composer opens with your question; change it and select Resend. Kyo will answer from there.
• Retry a failed answer: if Kyo says "That answer did not come through," select Retry.
• Stop while Kyo is working: select Stop generating to cancel the answer mid-way. Toast: "Generation stopped."

What OmniAI can answer

Kyo can answer questions about:

• Sales: total revenue, number of orders, delivered count, units sold, average order value, return rate, source breakdown, comparison with the previous period
• Profit: realised revenue, product cost, courier fees, return costs, gross profit, net profit, profit margin, comparison with previous period
• Products: ranked by revenue, profit, units sold, return rate; low stock; stock per location; variants and options; pricing
• Ads: Meta ad spend, ROAS (return on ad spend), spend by platform or campaign, live spend today, ad performance
• Couriers: delivery success rate, return rate, fees, time in each delivery stage, balance
• Customers: new vs repeat, repeat rate, revenue per customer, top cities, return rate by city
• Stock: count by location, low stock alerts, stock value
• Tracking: live courier status for a parcel
• The manual: answers to "how do I" questions (Kyo searches the Omnikyo manual and quotes relevant sections)

Periods and timeframes: Kyo understands "today", "this week" (Saturday to Friday), "this month", "last 30 days", "all time", and specific date ranges. The week always starts on Saturday. All dates use Asia/Dhaka time.

What Kyo cannot answer: anything about other shops, your personal data, team member activity, API keys or passwords, or future predictions. Kyo does not guess; it says "I don't know" or "I can't find that."

Ask OmniAI about a photo

You can attach up to 3 images per question to ask Kyo about them.

1. Select Attach image in the composer.
2. Choose one or more images from your device (PNG, JPEG, WebP, GIF; up to 10 MB each).
3. You can also paste an image from your clipboard or drag one onto the composer.
4. Type your question (e.g., "What do you think of this product photo?" or "কি এই ডিজাইন ভাল দেখাচ্ছে?").
5. Send the message.

Limits and costs:

• Up to 3 images per message.
• Each image is shrunk to fit (max 10 MB).
• Reading images uses the Pro tier. If you are on Standard, Attach image will toggle Pro on and show "Pro is on: it can read images."

If Kyo cannot read the image, it will say why (e.g., "The image is too blurry").

Talk to OmniAI instead of typing

You can speak your question instead of typing.

1. Select the microphone button in the composer.
2. The language chip at the bottom of the mic shows Auto → বাংলা → English. Tap it to pick your language (remembered on your device).
3. Hold to record and let go to send. Your voice will be turned into text in the composer.
4. Or tap once for hands-free mode: the mic listens for about 1.4 seconds of silence, then sends automatically.
5. To cancel, slide left or press Esc.
6. Max 120 seconds per message.

If the browser does not have microphone permission, Kyo will ask: "Kyo needs the microphone. Allow it for this site (the icon next to the address), then try again." Or in the Android app: "Allow it in Settings › Apps › Omnikyo › Permissions."

If the device has no microphone, a file picker opens instead so you can upload an audio file (WAV, MP3, MP4, WebM, FLAC, OGG, AAC, M4A; up to 20 MB).

Find, continue and delete your OmniAI chats

Your chats are saved in a list on the left side of the OmniAI panel.

Open your chat history

1. Select Conversations (the clock icon) in the panel header.
2. Your chats are grouped by Today, Yesterday, This week, This month, and Older.
3. Each row shows the chat title (or the opening question if it still has the default title) and when it was last active.

Search and reopen a chat

• Type in Search your chats to find a chat by title or opening question.
• Select a chat to reopen it. The conversation thread loads with all your past messages and Kyo's answers.
• The panel remembers the last chat you opened if it was touched within the last 6 hours and has fewer than 20 of your messages. The next time you open the panel on the same device, Continue is offered.

Start a new chat

Select New at the top of the chat list to start a fresh conversation. Kyo will offer the quick replies and the welcome message again.

Delete a chat

1. On a computer: hover over a chat row to show the trash icon. Select it.
2. On a phone: the delete control may be hidden (a known issue).
3. A dialog asks "Delete this chat?" — select Delete to confirm. This cannot be undone; the chat and all its messages are removed.

Understanding the 20-message limit

When you send your 20th message in a chat, Kyo offers to start a new chat: "This chat is getting long. A fresh one keeps Kyo quick." Long chats slow down Kyo's responses because it re-reads more of the thread. You do not have to start a new chat, but it will speed things up.

Ask OmniAI how to do something in Omnikyo

You can ask Kyo how to use Omnikyo features and it will search the user manual.

1. Ask a "how do I" question, for example:
   • "How do I send an order to Pathao?"
   • "লেন্ডিং পেজ বানাতে হয় কীভাবে?"
   • "How to refund a bKash payment?"
2. Kyo will say "Checking the user manual" and search the Omnikyo manual for matching topics.
3. If it finds a match, Kyo will quote the relevant section and often offer a button to Open the page in Omnikyo so you can follow the steps.
4. If no match is found, Kyo will say "No matching user manual content found" and suggest you ask in a different way or describe what you are trying to do.

Make sure the question is about using Omnikyo (creating orders, managing stock, etc.), not general e-commerce advice. "How do I ship with Pathao?" will find the manual; "How do I pack a parcel?" will not.

Questions people ask

Why does Kyo not answer my question?

Check that your question is clear. Instead of "Is something wrong?", try "What is the status of order 142?" Kyo works better with specific facts and numbers.

Can I share a chat with someone else?

Yes. When you are viewing a chat on the full page (/dashboard/omniai), you can copy the address from the address bar — it includes ?c=<chat id>. Anyone on your team with OmniAI access can open that link. But chats are read-only for others; they cannot reply.

What happens if I close the panel while Kyo is working?

The answer is still saved on the server. Reopen the chat and you will see the finished answer. If the connection drops, Kyo will tell you: "Lost the connection to OmniAI. Your answer is still saved — reopen this chat to see it."

Why is the answer incomplete or wrong?

Kyo can make mistakes. Always verify numbers before acting. Try asking a follow-up ("What about Pathao only?", "Is that the same last week?"). More specific questions often get more accurate answers. If the answer is clearly broken, select Retry to ask again.

How many questions can I ask per day?

There is no daily limit. If your team sends more than 120 questions per hour, Kyo will pause and ask you to wait a few minutes.

Other ways people ask this

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• kyo answer dibe na keno
• voice message diye ask korbo
• photo diye kyo ke ask korte parbo ki
• conversation save hobe na
• পুরনো চ্যাট খুঁজে পাব কীভাবে
• কিওর সাথে কথা বলব কীভাবে
• অডিও ফাইল পাঠাতে পারব
• ask kyo feature
• how to talk to kyo
• kyo history delete
• search past conversations
• kyo can't hear me
• photo not uploading

Related pages

• OmniAI, your AI assistant — what OmniAI is and where to find it
• Let OmniAI make changes for you — approval cards and order/ad changes
• Ask Kyo about report numbers and build reports — using OmniAI inside Reports

Checked against the product on 2026-10-02.