Block a customer's phone (fake COD orders)

Block a phone so its COD orders are silently cancelled, with no order in your reports.

বাংলায়: একটি ফোন নম্বর ব্লক করলে ওই নম্বর থেকে আসা COD অর্ডার গ্রাহককে কিছু না জানিয়ে বাতিল হয়ে যাবে, আর কোনো রিপোর্টে দেখাবে না।

Where to find it: Customers › open a customer › Block

What blocking does

• It blocks cash-on-delivery (COD) orders from that phone number.
• A blocked COD order is not created in Omnikyo. No stock is reserved, no sale is counted, and no cancellation is counted.
• The shopper still sees the normal order confirmation, so they are not told the number is blocked.
• Paid orders are never blocked. If the customer paid (bKash confirmed, Shopify paid or authorized), the order is accepted normally.
• The block is per business and per phone number. A new customer with the same number is blocked too.

Block a customer

1. Open Customers and find the customer (or open their order and click the customer's name).
2. Click Block in the customer header.
3. Confirm. The customer gets a Blocked badge.

To see everyone you have blocked, click Blocked in the Customers toolbar. Use the same button to unblock.

What the shopper sees

Nothing different:

• On your Omnikyo storefront they reach the normal confirmation page with an order number.
• On your connected website (Connect API), the site receives the normal success response.
• On Shopify, the order is cancelled with no customer email.

What happens on Shopify

• Only an unpaid, unfulfilled order is cancelled. Paid, authorized, partially shipped or fulfilled orders are imported normally.
• The order is tagged omnikyo:blocked so you can filter it in Shopify.
• Shopify cancellation requires the write_orders permission on the Omnikyo app. Without it, the cancellation is retried and Omnikyo raises a recovery task instead of silently leaving the order open.
• Shopify does not let you delete a normal checkout order, so a cancelled order still exists in Shopify's own order list. Omnikyo never imports it, so your Omnikyo reports stay clean.

What blocking does not do

• It does not cancel orders that already exist. Cancel those yourself if needed.
• It does not block exchanges or returns.
• It does not block a paid order, even from a blocked number.
• It is not automatic. A customer is blocked only when you click Block.

Watch out for

Because the shopper is not told, a real customer who was blocked by mistake will wait for a delivery that never comes. Check the Blocked list and the customer's recent Blocked attempts before blocking, and unblock as soon as you realise.

Other ways people ask this

• fake order block kivabe
• customer block korbo kivabe
• phone number block
• blocked customer unblock
• fake COD order cancel
• prank order bondho
• shopify fake order cancel
• ভুয়া অর্ডার বন্ধ
• ফোন নম্বর ব্লক
• ব্লক করা গ্রাহক আবার চালু
• blacklist a phone number
• stop repeat fake orders

Checked against the product on 2026-10-30.