The dashboard on a new or empty store

When your store is brand new, the dashboard shows a setup screen instead. Once you finish setup, empty cards tell you what appears after the first order.

বাংলায়: নতুন স্টোর সেটআপ শেষ না হওয়া পর্যন্ত ড্যাশবোর্ডের জায়গায় Kyo-এর স্বাগত পর্দা দেখা যায়। সেটআপ শেষে এবং অর্ডার আসার আগে, প্রতিটি কার্ড ০ টাকা এবং খালি অবস্থায় থাকে। প্রথম অর্ডার এলেই সংখ্যা আপডেট হয়।

Where to find it: Sidebar › Dashboard. In a new store, scroll past the welcome screen to see it.

Before you set up

When you create your account, the dashboard is not shown yet. Instead, you see Kyo's welcome stage — a full-screen onboarding screen that asks your store name, category, location and more. This stage is for owners only; team members never see it.

While the setup is running, a spinning indicator shows your store is being built. Setup usually takes a few seconds. If it fails, a message appears with a Try again button.

After you finish setup, before the first order

Once setup completes, the dashboard opens with an empty layout. Owners land on the dashboard and Kyo's coaching chat opens at the same time, guiding you through setup missions.

At this stage:

• Sales, Ad spend and Net profit headline cards show ৳0 and no trend line.
• Orders, Delivered, Delivery fees, Avg order, Product cost and the profit figures read 0 or n/a.
• Sales and ad spend chart is blank (no hours or days drawn).
• Orders by status says "No orders in this period."
• Top products says "Nothing in this period."
• Needs attention shows a green tick with "Nothing needs attention" — everything is in a healthy state.
• Courier health says "No parcels handed to a courier in the last 30 days."
• Cash in flight shows ৳0 for all rows.
• Change arrows next to Sales, Orders and Avg order are hidden (nothing to compare with).

ROAS, ad cost per order and per-delivered-order show n/a because there is no ad spend yet and no delivered orders. Orders that are Unconfirmed over 6 hours don't appear in Needs attention because new orders have no history yet.

When Meta Ads is not connected

Meta is not connected on a new store, so the Ad spend figure shows ৳0 and the caption reads Meta unavailable. ROAS and the ad-cost figures show n/a.

Once you connect Facebook for ads, the card populates with real spend if you have running campaigns.

After the first order arrives

When a customer places an order:

• Sales updates with the order total (including delivery fee).
• Orders changes to 1.
• Avg order matches the Sales figure (one order, no average yet).
• Delivered stays 0 until the courier delivers it.
• Orders by status shows the order and its current status in the bar and list (e.g., 1 order · ৳1,200, with a New status row).
• Top products lists the products the customer ordered, with their revenue and units.
• Needs attention may show rows if the order needs action (e.g., Unconfirmed over 6 hours).
• Sales and ad spend chart draws one bar for that day.
• Courier health and Cash in flight remain empty until a courier is involved.

The change arrows now compare this period with the same number of days before (but hidden if "today" is in the range before 23:00 local time).

Couriers and returns

Courier health and Cash in flight stay empty until orders reach your connected couriers (Pathao, Steadfast or others) and gain tracking codes. Once orders are dispatched:

• Courier health shows delivery and return rates over the last 30 days.
• Cash in flight tracks cash collected, cash awaiting payout and returns in transit.

Returns do not appear until an order's status moves to Return Pending or Returned.

Questions people ask

Can I skip the welcome stage?

No. The welcome stage is required for owners to set up the store. It cannot be skipped, but you can finish it quickly: the minimum is a store name, category and address.

Can I edit my store address after setup?

Yes. Your address is saved to the store; you can change it anytime in Settings. The welcome stage does not lock anything.

Can I see the dashboard while the welcome stage is building?

No. While the setup is running, the screen shows a progress spinner and a message. You cannot interact with the dashboard until setup completes.

Why do Needs attention and Courier health show nothing?

Needs attention shows nothing on a brand new store because no orders have problems. Once you have orders that need action (stuck parcels, unconfirmed orders), rows appear with a red or amber badge.

Courier health appears only when orders reach a courier. Before that, there are no parcels to measure.

Other ways people ask this

• নতুন স্টোরে ড্যাশবোর্ড শেষে কি আসে
• স্টোর সেটআপ না করলে কি হয়
• Kyo-এর স্বাগত পর্দা কখন দেখা যায়
• dashboard khali theke kobe fill hobe
• new store dashboard empty keno
• prottom 10 orders er age dashboard e ki thake
• welcome stage skip korte pari
• first order asar por dashboard update hoy na keno

Related pages

• Getting started with Omnikyo — first day overview, including the welcome stage
• Set up your store with Kyo — the welcome stage step by step
• A tour of the dashboard — what every card and section is for once you have data

Checked against the product on 2026-10-02.