Omnikyo/Help Center
How-to

Turn on two-step verification

Two-step verification adds a second layer of security. After your password, you also enter a 6-digit code from an authenticator app on your phone. If someone learns your password, they still cannot get in.

বাংলায়: দুই-ধাপ যাচাইকরণ আরও নিরাপত্তা দেয়। আপনার পাসওয়ার্ড ছাড়াও একটা অ্যাপ থেকে ৬-সংখ্যার কোড দিতে হবে। কেউ পাসওয়ার্ড জানলেও অ্যাকাউন্টে ঢুকতে পারবে না।

Where to find it: Sidebar › Settings › Profile and security › Two-step verification section

Before you start

You need an authenticator app on your phone. Three apps that work: Google Authenticator, Microsoft Authenticator, or Authy. Download any one from your phone's app store.

Set up an authenticator app

  1. Open the dashboard and go to Settings › Profile and security.
  2. Find the Two-step verification section. The status shows Off.
  3. Select Set up (next to Authenticator app).
  4. You see a QR code and a long setup key (you can copy it with the Copy button).
  5. Open your authenticator app. Scan the QR code, or type the setup key by hand.
  6. The app shows a 6-digit code that changes every few seconds.
  7. Enter that code in the Enter the 6-digit code it shows field.
  8. Select Turn on.

Omnikyo shows "Two-step verification is on" and "You'll be asked for a code when you sign in." The status in the section now reads On.

Error: "That code didn't match"

Check the time on your phone. Authenticator codes are time-based — if your phone's clock is wrong, the code will not match. Tap the newest code in your authenticator app.

Error: "This browser can't use passkeys"

This error means your browser does not support passkeys yet. Try a recent Chrome, Safari, or Edge. (This error is about passkeys, not two-step verification; you can ignore it for two-step.)

Add a backup authenticator

A backup authenticator is a second phone (or app on a different device) that can also generate codes. If you lose your main phone, you can still sign in using the backup.

  1. In Two-step verification, select Add a backup (it only shows if you have one authenticator set up already).
  2. Scan the QR code or type the key into a second authenticator app on a different phone.
  3. Enter the code from the second app.
  4. Select Turn on.

Omnikyo shows "Two-step verification is on" and lists both authenticators.

Remove an authenticator

  1. In Two-step verification, find the authenticator you want to remove.
  2. Select Remove.
  3. A confirmation asks:
    • If it is your last authenticator: "Turn off two-step verification?" (Signing in will only need your password again.)
    • If you have a backup: "Remove this authenticator?" (Codes from it will stop working.)
  4. Select Turn off or Remove to confirm.

If you are removing a verified authenticator, Omnikyo may ask you to enter a code from an existing authenticator first.

Omnikyo shows "Two-step verification is off" or "Authenticator removed".

What "turning off" means

If you remove your last (or only) authenticator, two-step verification turns off. You then only need your password to sign in. You can set it up again anytime.

Careful: Two-step is strong security. Only turn it off if you are sure.

When your business requires two-step

An owner can turn on a rule that requires all team members to use two-step verification. If you are on a team like that and do not have two-step set up yet, you will be asked to set it up the first time you sign in after the rule is turned on.

Learn more: Require two-step verification for your team.

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Checked against the product on 2026-10-02.