Omnikyo/Help Center
How-to

Clear the Needs attention list

Open each row in the Needs attention card to handle the orders behind it: sync stuck parcels, confirm new orders, dispatch orders ready to ship, process returns, and release orders on hold.

বাংলায়: ড্যাশবোর্ডের Needs attention কার্ডের প্রতিটি সারি ট্যাপ করলে সেই ধরনের অর্ডারগুলো Orders পেজে খোলে। প্রতিটি সারি অনুযায়ী বিভিন্ন কাজ করতে হয়: ঝুলে থাকা পার্সেল সিঙ্ক করা, নতুন অর্ডার কনফার্ম করা, ডিসপ্যাচের জন্য প্রস্তুত অর্ডার পাঠানো, রিটার্ন প্রক্রিয়া করা আর অপেক্ষমান অর্ডার ছেড়ে দেওয়া।

Where to find it: Sidebar › Dashboard › the Needs attention card

Who can do it: Anyone with both the Dashboard and Orders page permissions.

No courier update in 24h+

Dispatched orders whose courier has gone silent for 24 hours or longer appear in this row — the parcel is with the courier but you have not heard back. Open the row to see them listed in Orders, oldest first.

The Needs attention card shows a hint alongside: if some parcels are already marked as delivered at the courier (they just need a sync) it says {n} already delivered per courier, just need syncing; otherwise it shows the age of the oldest stuck parcel (oldest {n}d).

To sync a stuck parcel

  1. Open the stuck parcel's row to see the tracking link and the courier's last reported status.
  2. Tap Sync (the icon that looks like two arrows in a circle) to pull the latest status from the courier. If the parcel shows Delivered at the courier, the sync brings it into your system and the row clears from Needs attention.

To contact the courier

If the parcel is still in transit (not yet marked delivered at the courier), or if sync does not help:

  1. Note the tracking code from the order.
  2. Contact the courier's support line with the tracking code to ask about the parcel. This is typically a phone call or message to the courier's customer service.
  3. Once you hear back and the parcel's status changes, hit Refresh on the dashboard to see the update.

Returns to process

Orders whose status is Return Pending appear in this row — the customer is sending the parcel back to you. Open the row to see these orders in Orders.

  1. Receive the parcel from the courier (or the customer, if they returned it in person).
  2. Open the order and tap Process return to mark the items as received and put them back in stock (or mark them as damaged).

Read more at Process a returned parcel.

Unconfirmed over 6 hours

New orders that have been unconfirmed for more than 6 hours appear in this row — orders that came in but you have not acted on yet. Open the row to see them in Orders, oldest first.

The hint shows the age: oldest waiting {n}h (hours) or oldest waiting {n}d (days, from 48 hours onward).

For each order:

  1. Review the customer's details and items.
  2. Tap Confirm order to move it to Confirmed status. The order is now locked in and ready to prepare.

If the order has a problem (wrong address, out of stock):

  • Edit the order, fix it, and confirm; or
  • Cancel it and let the customer know.

Ready but not booked

Orders in Preparing status without a tracking code appear in this row — they are ready to ship but you have not sent them to the courier. Open the row to see these orders in Orders.

For each order:

  1. Open the order.
  2. Choose your courier (Pathao, Steadfast, or others) and confirm the pickup location.
  3. Send the order to the courier. The tracking code is added automatically.

Read more at Send orders to Pathao or Send orders to Steadfast.

Ship-later due today

Orders with a scheduled ship date of today or earlier (in your business time zone) that remain in New, Confirmed, Hold, or Preparing status appear in this row — they were not dispatched by the deadline. Open the row to see these orders in Orders, with the Shipping filter set to Due to ship.

For each order:

  1. Decide whether to ship it today or reschedule it.
  2. If shipping today, dispatch it to the courier.
  3. If rescheduling, open the order, change the ship date, and confirm.

On hold

Orders in the Hold status appear in this row — you have paused them temporarily. Open the row to see them in Orders.

For each order:

  1. Open the order and review why it is on hold (check the notes).
  2. When you are ready, change the status to Confirmed or Preparing to move the order forward, or Cancelled if it is no longer needed.

Questions people ask

What if a row shows zero?

When a row's count reaches zero it disappears from the card. The card then shows the next row with work, or if all rows are clear, a green tick and "Nothing needs attention".

Does the date range affect this list?

No. The Needs attention list is live, not tied to the dashboard's date range. An order from a week ago that needs attention will still show up today.

Why is a stuck parcel already marked delivered at the courier?

The courier system and your system are not perfectly in sync. The courier delivered the parcel but you did not see the update yet — usually because they did not report it back for a few hours. Hit Sync to pull the status in.

Other ways people ask this

  • stuck parcel sync kobo
  • courier update ache na 24 hours
  • return process korbo kivabe
  • unconfirmed order confirm kobo
  • preparing order dispatch kobo
  • ready to ship kobo na
  • ship later due today keno dhora
  • order on hold release korbo
  • নতুন অর্ডার ২৪ ঘণ্টা ধরে পেন্ডিং, কি করব
  • যে পার্সেল কুরিয়ার দিয়েছি কিন্তু ডেলিভারি আপডেট নেই
  • রিটার্ন পার্সেল কীভাবে সামলাতে হয়
  • প্রিপেয়ারিং স্ট্যাটাসের অর্ডার কিভাবে পাঠাবো
  • how to clear needs attention
  • dispatch stuck courier parcel
  • confirm new orders
  • process returned orders

Related pages

Related guides

Checked against the product on 2026-10-02.